A user recently asked: “Is there a way to re-send a Scheduled Rondee free conference call invitation if a participant hasn’t responded?”
There is no manual “re-send” feature for a Scheduled Rondee. However, Rondee will automatically send a reminder email one hour before the scheduled start time.
A user recently asked: “I can’t insert the date into a Scheduled Rondee free conference call. The drop-down arrow does nothing and when I enter the date, 12/10/2012, it tells me it’s an invalid format. What am I doing wrong?”
It sounds like your browser’s pop-up blockers are turned on. When you click the drop-down arrow next to the Date field, the pop-up calender should appear and allow you to select a date. You can manually enter the date in the following format, YYYY-MM-DD. For example, today’s date would be 2012-12-06.
A user recently asked: “I would like to set up an additional Rondee free conference call account for another member of my staff. Should I just create a new pin or do I need to start a new account? If I only need to add a new PIN to my account, can both pins be used for conference calls simultaneously?”
You can use either approach for your staff member.
If you choose to set up a new On Demand PIN under your account, both PINs can be used for simultaneous conference calls. You will control access to the Rondee account, because it is under your email address and password.
If the other staff member wants individual control of the Rondee account, then he/she will need to set up his/her own Rondee account with his/her email address and password.
A user recently asked: “During a recent Rondee free conference call, some of the participants heard an echo. What causes this?”
There can be many causes for an echo on a call. Many times it is caused by one or more participants using speaker phone. We recommend asking all participants to not use speaker phone during the call. Also, if your participants can mute themselves when they aren’t speaking (assuming their phone has a mute feature), that can also help.
On rare occasion, it is a bad audio mix at the server level. If that is the case, hanging up and calling back in usually fixes the problem.
A user recently asked: “I have a recurring Rondee that I want to be every month the 1st Saturday of the month. I pressed recurring but not sure it will identify it as every 1st Saturday of the month. My question is will Rondee set it up as every 1st Saturday of the month because I choose recurring and month?”
If you create a free Scheduled Rondee conference call for the first Saturday in December (December 1) and select “Make this a recurring Rondee, every 1 Month,” your next recurring Scheduled Rondee will automatically be scheduled for January 1. A recurring free Scheduled Rondee conference call is triggered by the calendar date (the 1st), not the day of the week (Saturday).
A user recently asked: “I will have more than one person on this account who will be inviting other callers for conference calls. How do I have these names listed as the inviter instead of me (who set up the account). Is there a drop down window or something that can list other inviters?”
If the other person creates a Scheduled Rondee, the Organizer noted on the invitation pulls from the First Name and Last Name fields on the My Account page. That person can enter their first and last name in those fields and save it before creating the Scheduled Rondee and his/her name will appear as the Organizer on the invitation.
You will need to change it back to your name when you want to create a Scheduled Rondee with your name as the Organizer.
A user recently asked: “I just received a message that someone made a conference call with my Rondee PIN code. This was not done by me! Is there a way to change the PIN code and my password? I am afraid someone has broken into my account.”
If you have any concern whatsoever that someone has gotten hold of your Rondee conference PIN and is using it improperly, we recommend deleting your PIN and creating another PIN (you can have as many On Demand PINs as you would like).
Simply sign in to your Rondee account and click the On Demand link on the left. Click the link to the On Demand PIN you want to delete. From the On Demand Conference Options page, click the Delete This On Demand PIN button. From the Confirm Delete pop-up window, click the Yes button.
When you return to the On Demand Rondee page, click the Register Another PIN button. From the Select Your On Demand PIN pop-up window, click the OK button to accept the new, system-generated PIN. If you would like to customize your PIN number to something more memorable, enter your desired PIN in the PIN field and then click the OK button. As long as the PIN has not already been taken, it’s yours. The On Demand Conference Options page opens for your newly-created PIN. Select the general options and call experience sound effects for your new On Demand PIN. Click the Save Changes button.
To change the password for your Rondee account, click the My Account link on the left. In the Account Details section, click the Change Your Password link. From the Change Your Rondee Password pop-up window, enter your new password in the New Password field. Enter your new password again in the New Password (Again) field. Click the OK button.
All Rondee bridge numbers are currently working. We apologize for the inconvenience and thank you for your patience during our outage which lasted from approximately 10.10 am EST to 11.30 am EST.