A user recently asked: “I can’t join my Rondee Toll-Free conference call. I called the 1-800 number, entered my On Demand PIN, pressed the pound key (#), and was sent back to the main menu. This occurs on both my landline and my cellphone. Please advise.”
I checked your account and neither of your On Demand PINs have been activated for toll-free access. To enable 1-800 access for an On Demand Rondee, log in to your account and click the On Demand link on the left. Click the PIN code link for which you want to enable toll-free access. From the On Demand Conference Options page, select “Yes” from the Toll-Free Access drop-down list box and click the Save Changes button.