A user recently asked: “I just received a message that someone made a conference call with my Rondee PIN code. This was not done by me! Is there a way to change the PIN code and my password? I am afraid someone has broken into my account.”
If you have any concern whatsoever that someone has gotten hold of your Rondee conference PIN and is using it improperly, we recommend deleting your PIN and creating another PIN (you can have as many On Demand PINs as you would like).
Simply sign in to your Rondee account and click the On Demand link on the left. Click the link to the On Demand PIN you want to delete. From the On Demand Conference Options page, click the Delete This On Demand PIN button. From the Confirm Delete pop-up window, click the Yes button.
When you return to the On Demand Rondee page, click the Register Another PIN button. From the Select Your On Demand PIN pop-up window, click the OK button to accept the new, system-generated PIN. If you would like to customize your PIN number to something more memorable, enter your desired PIN in the PIN field and then click the OK button. As long as the PIN has not already been taken, it’s yours. The On Demand Conference Options page opens for your newly-created PIN. Select the general options and call experience sound effects for your new On Demand PIN. Click the Save Changes button.
To change the password for your Rondee account, click the My Account link on the left. In the Account Details section, click the Change Your Password link. From the Change Your Rondee Password pop-up window, enter your new password in the New Password field. Enter your new password again in the New Password (Again) field. Click the OK button.