A user recently asked: “I have a question regarding the billing process for the toll-free premium service. If a conference call’s cost exceeds what is currently loaded onto our account, will the call cut off mid-conversation? Will we simply need to pay the difference before making a new conference call? Our business can’t always predict how long a conference call will be, and we would prefer not to have to keep a large amount of funds tied up in our Rondee account just in case. Thank you!”
If your toll-free Rondee balance should go into the negative during a conference call, we will not disconnect the conference call. You will need to add more money to your account before using the toll-free number for your next conference call.