A recent question for a very unusual problem:
“The last Rondee conference call I initiated, I was told I was the only person on the call and put on hold when I called in. However, other people joined the call and were waiting on me, while I was still on hold. We could not hear each other! Is there something I need to do differently to prevent this from happening?”
This problem is rare but almost certainly being caused by a mis-transmission of the tones for the PIN by your carrier, especially if your carrier recently updated the way it transmits tones. It is a frustrating problem to tackle since Rondee has no control over the way carriers transmit tones.
Example:
If your PIN is 54781, your carrier might transmit 5478 for person 1 and 5478 for person two. If both are valid PINs they will be put in different conferences (one into 54781 and the second into 5478)
One solution we’ve heard from users is to simply hang-up and dial back in since the odds are good their carrier will get it right the second time if the first mis-transmission was a fluke.
Another solution is to choose a longer PIN so the chance of a mis-transmission of the tones for the PIN by your carrier will generate an error message.