A user recently wrote-in to say “I submitted a registration request but haven’t received the confirmation email. Its not a spam issue and I know your conference system is working because I signed up successfully with a different email and got the email to confirm my subscription almost immediately. Also, I know that my email is working because I’ have received other emails incoming in the intervening period of time from Rondee conferencing. I seem to be out of options with respect to this one email address. Can you help?”
Unfortunately this is the hardest sort of problem for Rondee to solve because it almost definitely means the user’s ISP is blocking our email. It happens pretty rarely because Rondee has become a trusted sender of email and has a long track record. But when it does happen, the best solution for our users is to complain directly to their ISP and ask them to allow Rondee email to come through.
Would you be willing to complain to them?