“I’m comparing our conference call options. Can you address this question: Toll or Toll Free Conference Calling – one of the ways many conference call service companies offer a low rate is by providing a low rate for Toll Access to the conference call. The problem with this type of access is that you and your conference participants might be incurring charges in the form of long distance charges for connecting to this local or toll number which is not local to you. Especially if you are inviting customers to the call you do not want them to incur any toll charges to connect to your conference call.”
The statement above is certainly accurate. Some people these days have unlimited calling plans and therefore do not experience any additional cost in making a long distance phone call. Some people who are dialing in on cell phones with a fixed bucket of minutes simply have their minutes deducted and therefore do not experience any additional cost and making a long-distance phone call. However, for other people, who are on the older plans where they are paying a per minute rate to dial a long-distance call would probably prefer to dial a toll-free number in which case the cost is simply shifted back to the organizer who has hosted the 1-800 call.