1. Ensure a non-threatening environment. The facilitator will need to work with the others in advance to ensure that the floor for speaking is open and no retaliation will occur. If the discussion gets heated and/or threatening to any of the participants, it is the role of the facilitator to redirect the conversations into a more positive light. One way is to ask meeting guests to suspend judgment during the conference.
2. Paraphrase the discussion. This is an important step for the facilitator. Paraphrasing the discussion ensures everyone understands the conversation and has the same meaning in mind.
3. Summarize key points. The facilitator will want to summarize the key points of the conference call to ensure all participants agree on these points.
4. remain neutral throughout the entire meeting. If any of the meeting participants feel the facilitator is taking side or giving preferential treatment, the facilitator will lose all effectiveness during the meeting.
5. Practice, practice, practice. Facilitators becomes more effective the more they experience different groups and dynamics. Practice your skills often.
Using these tips and tricks will maximize the effectiveness of the facilitator and the conference call will be more positive and productive.
